Comcast Outage Map Stockton (2024)

FAQs

How do I know if Comcast internet is down in my area? ›

Additionally, you can text OUT to 266278 (COMCST) to check for outages in your area. Data and messaging rates may apply. You can also choose the option to Text me with updates to receive a text message update as soon as your Xfinity services are restored.

Downtime. What is Downtime and how does it work? Setting up a scheduled pause through Downtime allows you to automatically pause WiFi access over your home network during scheduled times for all devices assigned to a person.

You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address. Your property owner, homeowners association or condominium association has an agreement with another service provider or won't give us access to provide our services.

At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

Confirm the outage

Before assuming it's a wider area issue, confirm that others are experiencing the same problem. You can do this using Down Detector, checking your internet service provider's website or social media, or simply by asking around.

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If our system detects a problem we can't fix online and a visit is required, you have the option to schedule a technician visit.

It can happen due to the ISP being down, a loose cable connection, or a software/hardware glitch on your xFi gateway. Restarting your networking devices is the easiest way to fix the Xfinity internet that keeps disconnecting.

An overheating router can blink orange to indicate that something's wrong. Even if you think the router is in an open space, check to see if dust or dirt is clogging the vents. Placing your router on top of a cardboard box can also cause it to overheat and blink orange.

Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

Why do I have no service with Xfinity? ›

Unplug the power from your modem or gateway, wait one minute, and then plug it back in. You can also do so remotely if your modem is responsive by performing a restart. Check for local outages using the Xfinity Status Center Outage Map.

Troubleshooting steps

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations.

Other important factors to consider when researching alternatives to Xfinity include price and customer service. The best overall Xfinity alternative is Charter Spectrum. Other similar apps like Xfinity are AT&T U-Verse, Verizon Business Internet Solutions, SuddenLink by Altice, and Lumen Fiber+ Internet.

American Cable Systems is renamed Comcast and incorporated in Pennsylvania.

You can use a site like downdetector.com to see if anyone else is having connection issues in your area. Many ISPs also have outage alerts via their websites and apps. Of course, you could always just call your ISP to find out if there's an outage.